Jan 11, 2021
3 Qualities To Look For When You Partner With A BPO Company
If you’re into corporate business, then you know that managing a large company can be challenging.
While managers are paid a hefty sum for their expertise, you can only begin to fathom the type of frustration and fatigue that accompanies the position.
The work in itself is not the issue. Everything else is.
Dealing with staffing, roster changes, vendor expenses, and customer service can become mundane and frustrating. And if your company is on the verge of an expansion, you’re gonna need help.
This is where a BPO company becomes useful. These companies assimilate your modus operandi and carry out the basic functions for you. As useful as this seems, take caution before choosing a BPO to partner with.
For best results, consider the following before your company signs on the dotted line.
1.A BPO should be more concerned about the value of their service than the cost of it
Companies indeed look to employ a BPO when they want a task done at a fraction of the cost.
A BPO allows companies to outsource human and technical resources without paying overhead costs for spacing, workstations, and training. However, the BPO should be thinking of how they can help their clients maximize their service to increase quality.
A BPO that focuses too much on costs will likely deliver the minimum on your service-letter agreement. This is a red flag you should avoid.
2.A BPO should have disaster recovery options
COVID-19 is a good example of disasters that a BPO should have contingencies in place for. If a disaster on this scale happens again, the BPO you choose should allow your business to continue and flex with the changes that must be made.
3.A BPO should possess strict compliance with Data Security Protocols
Your BPO should have a program in place that enforces the value of confidentiality and data protection daily. It should also offer monthly assessments to evaluate its ability to apply the knowledge in real-time scenarios.
Any BPO that doesn’t have a detailed and consistent method for ensuring data security should be avoided at all costs!
Apart from the three qualities discussed, there are other qualities that your company should look into. Based on the goals and values that your company prioritizes, you can vet all your BPO options.
If you’re looking to outsource in the Philippines, Delonix has all the qualities you need. They recently opened a new office in Cebu City and have seen growth in productivity over the past year.
